1. Get the system checked by the installer.
2. Installer should provide full electrical tests before and after the system was installed.
3. If all tests comply according to the installer then we should speak to him directly.

1. Have they read and understood all electrical test procedures.
2. Confirm resistance reading matches the chart within the kit purchased.
3. Confirm an I.R. test was carried out before and after. This is the test between the conductor and the braid.

1. Has the original installer been back to check and test the underfloor heating system?
2. If not this is the first step.

• Has the original installer been back to check and test the underfloor heating system?
• If not this is the first step.
• If end user has installed it themselves then the answer is there is a break in the cable.

Please contact Warmfloor Solutions direct for full technical assistance

1. Continuity test – results should match table within your technical instructions.
2. I.R. (Insulation Resistance) test – results should read ohms of “infinity”.
3. Above tests should be carried out prior to and after laying of heating system.

1. Yes – but the mat or cable MUST be immersed in a self leveling compound first.
2. Normally a compound level of 10 mm will be sufficient.
3. Inform customer to always check with the manufacturer as to the suitability of their product with under-floor heating.

1. Yes however the combined TOG value of both carpet and underlay must not exceed 1.5. TOG is the thermal resistance for heat transfer.
2. Inform customer to always check with the manufacturer as to the suitability of their product with under-floor heating.